Frequently Asked Questions

Payment & Reservations

There are two ways to secure and pay for your booking:

  • Submit a booking. Insert your payment details on the booking page. Tours and holidays will then be confirmed with full payment or if at least 30% of the tour price is paid with our deposit option.
  • Send an enquiry. if you are not ready to book or you would like a personalized tour, you can send us an enquiry. We will then send you a quote which includes all booking details and allows you to make a payment and secure your booking.

Payments online are to be made via Paypal. Any bank fees are at the customer’s expense.

Cancellation Policy

The following fees apply if the tour or holiday is canceled by the customer:

Period% Cancellation Fee
Outside 30 daysLoss of deposit
2 – 30 days50% of tour cost
Less than 48 hours before the tour100% of tours cost

Cancellations must be made via email. The date of the email will be used as a reference. Any reimbursements are made either to the customer’s bank or to the Paypal account from which the payment was originally made. Any bank fees are at the customer’s expense.

If you paid the booking deposit by credit or debit card, we will collect payment from the same card 10 days before your balance is due.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

At Jamming Thailand we are committed to keeping your information safe. Your credit and debit card details are both safe and secure online- our use of secure SSL adds an extra layer of protection to our guests when making credit or debit card payments. The way SSL Secure works is security to websites, this is now a widely used process by a number of organisations accepting online payments.

Tours

Helmets are optional for all of our bike tours, but we have them in sizes for all ages.  Please let us know if you think you’d like to reserve some for your tour.

Wear whatever is comfortable. It is recommended to have a sturdy pair of shoes, boots, or sneakers.

All of our tours operate rain or shine, and we have rain ponchos available in our office for purchase or from your tour guide (fully refunded if not used).

We ask that all guests arrive no later than 15 minutes before the scheduled start time. If you are running late please ring us on  (+66) 909915088.